- What if I forget my username or password?
- How do I change my email address or other account information?
- How do I change my username, customer name, or CCB#?
- How do I download my Certificate of Completion?
- What if some of the features on this site are not working?
- What if I cannot get the video to play?
Q: What if I forget my username or password? A: To reset your password, click here and type in the email address associated with this account. You will receive an email with your username and a link to re-set your password. You may need to check your junk mail/spam folder. Or just send a request to: email@example.com or call (503) 781-7885.
Q: How do I change my email address or other account information? A: Log in and click on “Edit Account Info.”
Q: How do I change my username, customer name, or CCB#? A: These can only be changed by the administrator. Contact firstname.lastname@example.org or (503) 781-7885.
Q: How do I download my Certificate of Completion? A: Once you have completed viewing a course, your Certificate of Completion will appear as a download link below the course title. You can print your certificates at any time, now or later. You do not need to submit them to the CCB. We do that for you.
- Make sure your operating system is up to date. Windows users: Click “Start” button on lower left of screen, choose “All Programs” and click “Windows Update.” Mac users: Click Apple on upper left of screen and select “Software Update.” Shut Down or Restart computer after installing updates.
- Make sure your browser is up to date with the latest version.
Q: What if I can not get the video to play? A: Make sure the latest version of Adobe Flash Player is installed. http://www.adobe.com/flashplatform Click “Menu”, then “Adobe Flash Player”, “Download”, and “Run.” Shut down or restart your computer for install to take effect. If necessary, log out, close page, and try a different browser.